For weeks I had trouble getting tracking information from UPS regarding my 2 parcels. Customer Care Gallery Canada provided excellent assistance , appreciating my frustration, responding quickly to each of my emails, and tried to get accurate tracking information for me from UPS . Customer service is more than what is offered when everything is going smoothly but what can be done to solve problems when things are going wrong. Customer Care were with me until my parcels finally showed up. UPS could take some lessons from Gallery Canada.
I am so sorry that I am returning this chair, I should have gone into your store and tried out a few chairs. I thought it was a little bigger than it was, also didn’t care for the fabric. So sorry. Thanks again Margaret Meagher